Do you ever have those days when you are so challenged by people and technology that you wish you could start again?
Today is one of those. It started with the delivery of a parcel. I've been waiting for something to arrive from the states and had expected it today. Mr.Fed-Ex turned up and I got all excited only to find that he didn't have anything on his truck for me but "wondered if I'd mind taking in two parcels for neighbours". Now, I'm a community minded soul so I said yes. Then I saw one of the parcels,. Suffice to say that had I kept it I would not have been able to move down the hallway as it was the size of a small wardrobe. So I said "woah. No I can't keep that one". Well you should have heard the huffing and puffing and muttering under the breath.
Then , I received a pre-bailiff demand for a bill that isn't mine and never has been. I phoned the Council (the claimant) and spoke to ineffectual chap who made comments like "So I am writing here that you are saying that you do not know this person and they do not live at this address. You do know don't you that this can be used as evidence?"
When I pointed out that I did and why would I be concerned about that. That my calling, rather than simply writing ,which I will also do, had probably saved the council another £50 in a wasted debt collection letter, he said "Yes, but that won't help you if you've lied to me". I kid ye not.So, of course I then asked to speak to the head of the section and am still waiting for a call to be returned from a woman called Lisa.
Because of said demand I thought I ought to check my credit record on-line - I couldn't get into my account and kept getting wrong password entered messages and was thrown out of the system. So naturally I assumed it was me. That I was doing something wrong. A phone call 45 minutes later demonstrated it wasn't me but a technical issue. (If I had just trusted myself more I would have known that wouldn't I) A woman called Lisa (could have been Lisle) dealt with my query and acted like "this happens all of the time because the system is rubbish".
A woman (also called Lisa) has been trying to get hold of me to discuss some coaching and I keep missing her so have also begun to feel guilty about her as she keeps slipping down the list.We left several apologetic voice messages today and so was also expecting that Lisa might call.
We kept getting a beeping noise on her phone so assumed there was something wrong with our phone. After 15 minutes of messing around it became clear that it wasn't a problem at our end.
I was delivering a webinar session today. A Living Right Now on shameless self promotion. Anyway, I couldn't get into it and no amount of new passwords, different access numbers etc could get me in either- Like all things technology I started out thinking this must be me. It wasn't.After half an hour we gave up the ghost and re-scheduled. A bit disappointing as I was all geared up for that and looking forward to it this afternoon.however, that call was also chaired by a nice, patient lady called- Lisa ( Lisa 3)
So when Lisa 3 called I thought it could be Lisa.Lisa or Lisa but not that particular Lisa as I wasn't expecting her ( you keeping up?).
All in all, I now have a sore head trying to keep up with the technology issues , the complaints made to several people and the Lisa's.
What struck me is how easily we can fall into thinking that something is our fault, inadequacy or approach. Easier to be a lion who lays down and sleeps a lot when things get tough.
Tomorrow, tomorrow. I love ya tomorrow- may your Thursday be full of Annie's!
Marie x
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